Lounge Attendant

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Lounge Attendant

Date Posted: 17 January 2018

Contract Type: Permanent

Ref: LA11718

Salary: £7.83 per hour

Heathrow Airport

Main Duties & Responsibilities:

    Delivering exceptional service in all areas of the unit in which assigned Ensuring an efficient Welcome or Welcome back to all guests and ensure continual liaison with them throughout their journey Anticipating the needs and noting and recording all special requests, likes and dislikes of all guests and to ensure they are carried through. Communicate effectively with all areas of the operations. Ensure visual appearance of the operational is of the highest standard by regular monitoring. Actively promote positive teamwork within the department. Ensure exceptional standards in hygiene and cleanliness are maintained at all times in all areas of the operations.

Required Characteristics:

    Fluent English A genuine service/people focused attitude and an understanding of needs of multicultural working/operating environment. Excellent communication and organisation skills Quick adaptation skills Quick learning ability Is resilient when faced with problems

Qualifications:

    General Security Awareness Training (GSAT) In-house training provided

Documents and info required:

    Passport Proof of National Insurance Number Proof of Address (bank statement, utility bill or full UK driving licence) 5 years of checkable work/education history CRC will be required