What people say about us

ARL Terminal 2 Operation (TG-OoG check-in)
On behalf of Thai Airways, I would like to thanks for your staff-Mr. Sidroy Afonso- who exercised his effort to handle and arrange delivery of VVIP baggage 214 pieces on flight TG911/29DEC16. He did loading all those bags into Out Of Gauge belt and having the number of piece and weight registered. Consequently, there was no mishandling of baggage or any piece left behind at LHR. His baggage handling on that day had brought satisfaction to passengers. They are Thai Airways customers and your staff (Mr.Sidroy) did his job flawlessly. Please convey my sincerest thanks to Mr. Sidroy for his best job well-done and best delivered to your company customer.

Kusol Situlanook - Airport Services Manager

ARL Terminal Operation (CX-check-in)
Please pass on our thanks and compliments to ARL agent Albert, whenever he is at CX check-in, he is pro active and helpful, always on his feet and working hard.

Louise Carapiet (MOD) - Cathay Pacific - LHR Airport Operations

Meet & Assist & porter service.
We would like to compliment Methew for his wonderful assist service at Heathrow on Sept.4 & 8th. We give him the highest recommendation possible and send him our thanks and hope for his service again next year.

Mrs J Fane & Mrs V Wright.

Meet and Assist service
No comments. Matthew did a great job assisting mom and she was highly impressed with his professionalism and courtesy.


Porter Service
Twice used and both times I was happy...

Manaf Al Hamad

Meet and Assist service
Thank you for your excellent service. My parents had a much more relaxed trip knowing they will get the assistance they need, as they don't speak English

Ion Cimpeanu

Porter Service
It was brilliant. Nothing to improve.

Jennifer dean

Porter Service
Excellent service

Rabi Dash

Porter Service
My flight was delayed 24 hours. Your staff dealt with the rescheduling in a professional and sympathetic manner. On arrival your operative was waiting for us by the relevant carousel with our name clearly displayed. He helped us from the baggage hall to the car park, quickly and efficiently.1010 for his service and effort


Meet and Assist Service
Service was excellent, no improvements necessary

Eric Webb

Meet and Assist
It was excellent

Holly bergl

Meet and Assist service
Excellence is something we all can 'do' - it's the elixir of all top service - well done again in achieving what others often aim for but seldom achieve - excellence.

Jack O Sullivan

Porter Service
The porter, Steve, was very friendly and helpful. By the time I got to the belt he had already collected the bags and was waiting for me which was great.

Jorunn McCartney